TERMS + CONDITIONS

 

ORDERING

You may order from the website, via email at customerservice@ilandeivenice.com, or over the phone 310.302.9222. 

During the ordering process, we obtain billing, mailing and other information to better serve you as a customer. You have the option to create an account upon purchase, but this is optional.

Please note that orders are confirmed via e-mail, and we may also contact you via phone, postal mail or email with questions regarding your order.

PAYMENT

We accept American Express, MasterCard, and Visa. Checks are accepted but orders will only ship after payment has cleared. When you purchase a product online, your credit card is charged. Your credit card information is never reused except to issue refunds or make other required adjustments.

CUSTOMER INFORMATION

Customer privacy is important to us. We responsibly handle all sensitive and personal customer information. We do not sell your information to other companies. The types of personal information collected is: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc. By using this website you agree to the terms of this policy.

SECURITY

This website takes every precaution to protect our customer and user information. When ordering with Ilan Dei Venice we utilize a secure server, Secure Sockets Layer (SSL) technology, that creates a secure transaction environment for commerce on the Internet.

Any access to our customer database, shipping, order transaction, customer service and billing is individually password protected and is limited to those employees who need to perform specific functions.

TRADE DISCOUNTS

Trade discounts apply for architects, interior designers, specifiers, real estate brokers and exporters. Please email us at customerservice@ilandeivenice.com with "trade" in the header for more information.

TERMS & CONDITIONS

This website is governed by these terms and conditions below. Please take a few minutes to review these terms and conditions. Your use of the ilandeivenice.com website constitutes your agreement to follow these rules and to be bound by them.

YOUR ACCOUNTS

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. Ilan Dei Venice reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.

By placing an order, you warrant that you are over 18 years of age, and that you are providing Ilan Dei Venice with accurate, truthful information and that you have the authority to place the order.

SHIPPING

Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 12-48 hours if the merchandise is in stock. Deliveries to the 48 contiguous states will be made via USPS, UPS or by common carrier depending on the overall weight of your order.

In stock orders will be received in 1-3 weeks or sooner with faster shipping method. Tracking numbers will be sent for all UPS and FedEx orders.

INDEMNIFICATION

You agree to defend, indemnify and hold Ilan Dei Venice harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

For more information about Ilan Dei Venice (IDV) contact us at: customerservice@ilandeivenice.com

RETURNS

Every item is carefully inspected before leaving our warehouse. Ilan Dei Venice does not accept returns for any reason other than manufacturer defect or shipping error. Orders may be changed or cancelled with approval, prior to shipment. Custom items may not be cancelled once production has commenced.

In the event that damage occurs in transit, or if you discover any defect in manufacturing please email us within 7 days at customerservice@ilandeivenice.com with your order customer information. All returns must be pre- authorized with an RMA number.

Return shipping charges + 20% restocking fee apply for ALL returns and exchanges and are the customers responsibility no matter what the reason for the return. Ilan Dei Venice employees will inspect the product before refund is issued.

Custom items may not be returned or exchanged.

RETURNS AND EXCHANGES PROCEDURES

Please contact customerservice@ilandeivenice.com with "return" or "exchange" in the header.

PRODUCT DISCLAIMER

Products made by IDV are hand crafted and minor blemishes and imperfections may be visible. These are not considered defects and do not interfere with the quality and function of the product.

UNWRAPPING PRODUCTS

Please take care when unwrapping your furniture to prevent any damage.

THESE TERMS AND CONDITIONS MAY CHANGE

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that IDV shall not be liable for any damages of any kind related to your use of this site.

This is the website of Ilan Dei Venice.

All products in this website are produced from original artwork. All copyright and trademark rights and the distinctive appearance of these products are owned by Ilan Dei Venice.

DISCLAIMER

IN PARTICULAR AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ILAN DEI VENICE AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE WEB SITE OR MOBILE APPLICATIONS, OR THE CONTENT OF ANY WEBSITES OR ONLINE SERVICES LINKED TO OR INTEGRATED WITH THE WEB SITE OR MOBILE APPLICATIONS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ILAN DEI VENICE AND ITS AFFILIATES WILL HAVE NO LIABILITY FOR ANY: (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (b) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE WEB SITE OR MOBILE APPLICATIONS; (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL INFORMATION OR USER DATA; (d) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE WEB SITE OR MOBILE APPLICATIONS; (e) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED ON OR THROUGH THE WEB SITE OR MOBILE APPLICATIONS BY ANY THIRD PARTY; OR (f) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR SHARED THROUGH THE WEB SITE OR MOBILE APPLICATIONS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ILAN DEI VENICE OR ITS AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE INDIRECT LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR RELATING TO THE WEB SITE OR MOBILE APPLICATIONS, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.